Storywhisk books are custom-made for your child and delivered digitally, so they generally can't be "returned" the way a physical item can. That said, we stand behind every book.
If you're unhappy with your finished book — the likeness looks off, there's an error, or it just isn't what you hoped — email us at hello@storywhisk.com within 14 days of delivery. We'll first work with you to revise or regenerate the book at no charge. If we can't get it right, we'll provide a full refund of that order.
Email hello@storywhisk.com with your order email and a quick note about what's wrong. Approved refunds are issued to your original payment method, usually within 5–10 business days (timing depends on your bank).
Free covers, previews, and promotional items have no cash value and aren't refundable.
Please reach out to us first — we're quick to help and almost always can resolve things faster than a chargeback. Filing a chargeback without contacting us may result in account suspension.
We're real people who want you to love your book. Email hello@storywhisk.com any time.